We want to understand what being a carer, or needing care and support services, is like for people.  To do this, we need to hear your stories, and build a picture of experiences across Wales.  Your stories will help us to know what could be done differently, and what's working really well.  ***Contact Katie to arrange a Zoom, WhatsApp or phone call to share your story - / 07964 407 739***

What will you do with my story?

Your story will tell us more about social care, and it will generate data for us which will help us to see patterns in people's experiences.  We'll share this with Welsh Government so they can better understand the impact of the Social Services and Well-Being (Wales) Act 2014.  And we'll share it with social care professionals, organisations and people across Wales to help shape how social care services are delivered.

Talk to one of our Listeners

Story gathering


We are working with organisations across Wales to create a network of Listeners.  These are people who can talk to you, hear your story and help you to share it with the project.

If you are part of an organisation that supports people, or if you go to a social group, club or activity, we can come and visit you to hear your stories.

If you'd like to know more about this, please contact Katie using the form at the bottom of the page, or get in touch with her directly. Email Katie or call 07964 407739.


Tell us your story yourself

Citizens' jury


You can share an experience with us yourself by completing the SenseMaker survey. The survey asks you tell a story by typing it in, then give it a title and answer some questions about it.

The questions are about your experience and give us a better understanding of how that experience felt for you.  There are no right or wrong answers and completing the whole survey will take between 10 and 30 minutes, depending on how much you'd like to tell us.

You can get a friend or family member to give you a hand if you'd like, and there is a Quick Guide on our Resources page if any of it confusing.  If you'd prefer to complete a paper copy, you can print this from our Resources page, or contact Katie to request one.

What next?

Time credits


We are going to pick some of the most important issues that come out of the stories, to be looked at more closely in summer 2020.  We're going to host a Citizens' Jury to do this.

A Citizens' Jury brings a group of 12 to 15 people together to look at a key question that could shape policy and so, how services are delivered.  The Jurors will question witnesses, examine evidence and then make recommendations.  Support is provided throughout the process to ensure everyone is comfortable and can join in. 

We'll be posting updates about the Jury throughout 2019.  You can find the report from our 2018 Jury on the Resources page